FAQ
It is illegal for us to sell knives, swords or crossbows to anyone under 18 years of age.
To avoid this we have to carry out standard age checks on all new customers before we can process and dispatch your order.
The steps we will carry out are;
A check to see if your name is on the public version of the Electoral Roll at either your billing or delivery address.
If this fails then
We will contact you by e-mail asking for proof of age.
Please provide us with a scan of any official ID which shows clearly your name and date of birth.
Such as a driving licence, passport, birth certificate, medical insurance card.
A clear digital photo or a scan will be acceptable.
E-mails should be sent to
Picture messages should be sent to
To ensure that your order is dealt with quickly please ensure that you provide us with your full first name and surname (no nicknames, initials or abbreviations) and please ensure that you enter the address that your payment card is registered at, as your billing details.
An alternative delivery address can be entered at the checkout.
Failure to enter the correct registered card address as recognized by your bank may result in the order being cancelled and refunded.
Any scans or picture messages are deleted as soon as the information has been processed and no copies are kept.
If you cannot e-mail or text your proof of age then a photocopy could be sent by post to
BROWN LION TRADING
STORAGE , Unit 1, Block 4
Shenstone Trading Estate , Bromsgrove Road
HALESOWEN
West Midlands
B63 3XB
If you cannot send any proof of age your order will be cancelled and refunded after 7 days.
We will only request proof of age once and once it is given the customers account will be updated, this will mean any further age checks for future orders will be unnecessary. If a customer logs into a new account then it is possible that they will be asked to provide proof of age again.
Please make sure that you check your e-mails (and spam box!!) when you have placed your order because if we have to ask for proof of age and you do not reply your order will be delayed and/or cancelled and refunded.
Since 2002, there have been two versions of the Electoral Roll available. The full (public) Electoral Roll and the edited (private) Electoral Roll.
The full Electoral Roll lists all people who are entitled to vote but access to this list is restricted by law, only the Police, security services and credit reference agencies can search the full version of the UK Electoral Roll.
It is possible to opt out of the edited Electoral Roll by means of ticking a box on the Electoral roll form. Once you have opted out then your listing will not be seen by businesses like us who use the Electoral Roll for identity checks. We can only view the edited version. If this is the case, we will need to see additional proof of age before we can process your order.
Terms And Conditions
Brown Lion Trading and its affiliates provide access to the B.L.T Bushcraft & Outdoors web site (the "web site") and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the web site. By using the web site, you signify your agreement to be bound by these conditions.
1. Your Account
If you use the Web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. We reserves the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Privacy
Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.
3. Access to Our Website
We will do our utmost to ensure that availability of the web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for Web site access
We grant you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent by us. This licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This web site or any portion of this web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of us and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising on our website or its affiliates' names or trademarks without the express written consent. Any unauthorised use terminates the permission or license granted by us.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of our website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the Web site in any way that causes, or is likely to cause, the Web site or access to it to be interrupted, damaged or impaired in any way.
You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Web site for lawful purposes only. You must not use the Web site for any of the following:
· for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
· to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
· to cause annoyance, inconvenience or needless anxiety
6. Copyright and database rights
All content included on the web site, such as text, photographs, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this web site is our exclusive property of and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this web site is our property, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the Web site without express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this web site, without our express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this web site without our express written consent.
8. Our contract
When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details. An automatic confirmation does not necessarily mean that we will be able to meet your order.
9. Product Information
In the event a product is listed at an incorrect price, or with incorrect information, we shall have the right to refuse or cancel any order placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not any such order has been confirmed and your credit card charged. If your credit card has already been charged for such purchase and your order is cancelled, we shall issue a credit to your credit card in the amount of the charge. Although we attempt to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Your use of the site is at your own risk.
Whilst we try to keep all our product images up to date - some goods may differ from the image when ordered. All variations or replacements will fulfill the same duty as those that are pictured.
10. Age Restrictions
It is illegal for us to sell knives, swords or crossbows to anyone under 18 years of age. By agreeing to this you confirm that you are over 18 when purchasing from this site items with the over 18 warning.
REFUNDS & RETURNS
If you are not completely satisfied with your online purchase, simply return the item(s) to us within 14 days of receipt.
To qualify for a refund items must be returned in their original condition showing no signs of use or damage and complete with all the original undamaged packaging so the item can be re stocked and re sold as new.
We will issue a refund or exchange within 7 days of receipt. Refunds will be credited to your original method of payment.
All items must be accompanied by a completed returns form
The item is your responsibility until it reaches us. The cost of returning unwanted item will be at your own cost.
Please be aware that items can only be returned for an exchange or refund if they are unused and in all their original packaging and have all of the labels and bar code tags attached and intact, don’t remove them if you’re thinking of returning them, do not put tape or sticky labels on the original product packaging. If either the goods or the packaging are not in a re-saleable condition, then we may decline your exchange or refund request.
It is your responsibility to insure that the item is well packaged and protected to prevent damage while in transit if the item is damaged due to inadequate protection and packaging we will not be held responsible for any damage.
We do not cover the cost of returning unwanted items, the original cost of sending the item will not be refunded.
Faulty Item
If you are not completely satisfied with your online purchase, simply return the item(s) to us within 14 days of receipt.
To qualify for a refund items must be returned in their original condition showing no signs of use or damage and complete with all the original undamaged packaging so the item can be re stocked and re sold as new.
We will issue a refund or exchange within 7 days of receipt. Refunds will be credited to your original method of payment.
All items must be accompanied by a completed returns form
The item is your responsibility until it reaches us. The cost of returning unwanted item will be at your own cost.
Please be aware that items can only be returned for an exchange or refund if they are unused and in all their original packaging and have all of the labels and bar code tags attached and intact, don’t remove them if you’re thinking of returning them, do not put tape or sticky labels on the original product packaging. If either the goods or the packaging are not in a re-saleable condition, then we may decline your exchange or refund request.
It is your responsibility to insure that the item is well packaged and protected to prevent damage while in transit if the item is damaged due to inadequate protection and packaging we will not be held responsible for any damage.
We do not cover the cost of returning unwanted items, the original cost of sending the item will not be refunded.
Wrong Item
If the item you received is not what you originally ordered, please email us at [email protected] and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
It is your responsibility to insure that the item is well packaged and protected to prevent damage while in transit if the item is damaged due to inadequate protection and packaging we will not be held responsible for any damage.
Delivery Details
Delivery Charges and Times for UK mainland Monday to Friday
We use Myhermes , Royal mail and Parcelforce at our discretion.
Delivery Charges
Even though we offer low postage for our items however for UK Highlands and Islands once your order is placed we will always first try to send the order at our standard UK rate however if we find that the cost is considerably more we will contact you to discuss the price options.
Here is a list of some of the post codes that may be affected by higher charges. AB30-38, AB44-56, BT1-94, FK17-21,G83,GY1- 9, HS1-99, IM1-9, IV1-99, JE1-4, KA27-28, KW0-99, PA20-99, PH17-99,PO30-41,TR21-25,ZE1-3.
Despatch & Delivery Times
Orders placed Monday to Friday will be despatched within 3 working days. When your order has been packed and despatched you will receive a notification email. 99% of the time Royal Mail and our other delivery service providers will deliver your order on time. Unfortunately we have no control over them and from time to time especially during peak seasonal periods it can take longer then expected we do not offer delivery cost refunds for late delivery. If you have not received you order within 10 working days please contact us.